General Information

When do you harvest your cherries?

Our harvest period is usually from early January (around the 3rd) until mid January. We deliver to all urban locations throughout New Zealand during our harvest period.

What cherry varieties do you grow?

Our cherry varieties include Sentennial, Lapins, Sweetheart, Kootenay and Rainier. We will send a mixture of the best, freshly picked cherries from these varieties at the time of your order. 

Availability and supply

As we are in the business of fresh produce, all orders are subject to availability.

Nature can sometimes be cruel to us growers! If for any reason a product is not available, we will do our best to notify you, and ensure our website is updated to reflect this.

Delivery

When should I expect my delivery?

We work with our postage partners to ensure your freshly harvested cherries are picked, washed, packed and delivered as soon as possible.

Given the preference to have your cherries delivered as soon as possible our preferred delivery days are from Tuesday to Friday to ensure they do not sit in storage over weekends.

In terms of when it should arrive at your doorstep, they aim to complete delivery by 11AM to urban locations.

Where do you deliver to?

We deliver to all urban residential and business locations throughout New Zealand.

Unfortunately, due to the fresh nature of our cherries (and courier restrictions) we do not deliver to PO boxes.

If no one is home on the delivery date or has provided an invalid address, we unfortunately cannot accept responsibility.

Order address issues

Due to the large number of orders, it is your responsibility to check that all details provided are correct.

Having said that, should there be a situation where you have supplied an incorrect address please contact us immediately with the order number and details, and we will do what we can to update to the address supplied.

Is the cost of delivery included?

All costs including harvesting, packing, packaging and delivery are included in the purchase price.

Note that all prices are in the NZD and are inclusive of any Goods and Services Tax (GST).

Order confirmation

Once you have completed your order, and payment has been processed a confirmation email will be sent to the supplied email address.

Should you not recieve an order confirmation within 3 hours of placement, please contact us at angus@nz0.com with details of your order, including time submitted.

It is important to ensure you have the correct email address submitted so that any corresponding information, including delivery information, can be provided to your email address.

Order tracking

As the majority of these products are presales, the orders will not be physically fulfilled until close to harvest time.

Once the order has been processed and dispatched, you will receive Track and Trace information to your email.

Delivery times

In most cases, delivery will be overnight during a business day.

During harvest (and when our cherries are available) to ensure our product is kept as fresh as possible we do not dispatch on weekends. So if an order is placed between Friday - Sunday, the earliest we can arrange delivery will be the following Tuesday morning, or a maximum of 2 business days from your order placement.

Payment & Pricing

Pricing

All prices are in NZD and inclusive of Goods and Services Tax ("GST") unless stated otherwise. All prices are correct when published. We reserve the right to alter prices at any time. All credit card fees are included in the original price, with no additional or hidden fees.

What payment options do you accept?

We accept Visa and MasterCard, as well as other options through G Pay and Apple Pay.

We will not charge additional fees to process these payments.

Returns

Do you accept returns?

Our cherries are picked to order fresh every day and therefore cannot be returned.

However, if you are unsatisfied with the quality of our produce, we strongly encourage you to contact us at angus@nz0.com and provide order details, as well as photos reflecting the potential issue(s). Please note that we require notice and visual evidence of your complaint within 24 hours of produce delivery.

Corporate Orders

Do you accept corporate orders?

Absolutely! NZ0 would love to work with corporates to further showcase our zero fossil fuel cherries and educate people about the zero fossil fuel movement. We can cater for quantities from 25KG up to 1000KG or more.

We ask that if you are interested in corporate orders, that you contact us via the website contact form, or via our email - angus@nz0.com - and we will be in touch within a short timeframe to discuss further.